Service and Support Automation

Service and Support Automation

The Customer Management Suite delivers a customer relationship management (CRM) solution which automates your sales processes so you can respond faster to customers and partners.

Highlighted Features

  • CASE MANAGEMENT: Support personnel can create cases that can be viewed by all stakeholders. Each case can be linked to tasks, events, and activities. You can establish case severities, escalation paths, and priorities which dictate workflow and send reminders to the responsible parties.
  • CONTRACT MANAGEMENT: Acumatica service and support automation is linked to customer contracts so service agents can quickly determine the level of service to provide. Financially driven service plans are linked to cases to ensure that entitlements are granted and paid support is properly billed. Service rates can be contracted per incident, per hour, or prepaid.
  • INTEGRATED DOCUMENT MANAGEMENT: Acumatica includes a content management solution so support teams can access all the documents and activities sent from your organization to the customer. Support personnel can be granted access to sales contracts, marketing offers, notes, emails, and other communication so they can quickly determine what has been promised to customers.
Complimentary software audit. Schedule now
Is your system healthy?

I should mention that Advanced Business Software Corporation’s support team has been the best consulting group I have ever worked with. As I have done this before, I went into it with a very real knowledge of what we were up against, and the problems that we would face. Your group was there at every turn. This experience has far exceeded my expectations in every way. Our last system and software conversion took a year and a half to complete, with three times the employees working on it. Our project with you was done in seven months, from planning to final execution. Thank you to all of you.

Comptroller, New Kingdoms

Software We Work With