Service and Support Automation

Service and Support Automation

The Customer Management Suite delivers a customer relationship management (CRM) solution which automates your sales processes so you can respond faster to customers and partners.

Highlighted Features

  • CASE MANAGEMENT: Support personnel can create cases that can be viewed by all stakeholders. Each case can be linked to tasks, events, and activities. You can establish case severities, escalation paths, and priorities which dictate workflow and send reminders to the responsible parties.
  • CONTRACT MANAGEMENT: Acumatica service and support automation is linked to customer contracts so service agents can quickly determine the level of service to provide. Financially driven service plans are linked to cases to ensure that entitlements are granted and paid support is properly billed. Service rates can be contracted per incident, per hour, or prepaid.
  • INTEGRATED DOCUMENT MANAGEMENT: Acumatica includes a content management solution so support teams can access all the documents and activities sent from your organization to the customer. Support personnel can be granted access to sales contracts, marketing offers, notes, emails, and other communication so they can quickly determine what has been promised to customers.
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Is your system healthy?

After our Company tried working with a ‘large consulting firm’ and enterprise software that choked our processes, as CEO, I decided we should return to the hands-on support we had previously enjoyed with Advanced Business Software Corp. and their staff. Three years later I can say with confidence that this was the best decision we have made in the recent history of our nearly 30 year-old sales and distribution company. Advanced Business Software Corp. effectively provided a solution that was practical and economical and returned our Company to a leadership position as a niche player in the Dental industry.

Don Waters CEO, Brasseler USA

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