Service and Support Automation

Service and Support Automation

The Customer Management Suite delivers a customer relationship management (CRM) solution which automates your sales processes so you can respond faster to customers and partners.

Highlighted Features

  • CASE MANAGEMENT: Support personnel can create cases that can be viewed by all stakeholders. Each case can be linked to tasks, events, and activities. You can establish case severities, escalation paths, and priorities which dictate workflow and send reminders to the responsible parties.
  • CONTRACT MANAGEMENT: Acumatica service and support automation is linked to customer contracts so service agents can quickly determine the level of service to provide. Financially driven service plans are linked to cases to ensure that entitlements are granted and paid support is properly billed. Service rates can be contracted per incident, per hour, or prepaid.
  • INTEGRATED DOCUMENT MANAGEMENT: Acumatica includes a content management solution so support teams can access all the documents and activities sent from your organization to the customer. Support personnel can be granted access to sales contracts, marketing offers, notes, emails, and other communication so they can quickly determine what has been promised to customers.
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Prior to meeting with Advanced Business Software Corp, The City of Garden City was planning to replace Dynamics GP due to a lack of support from the previous VAR and their poor implementation. Once we engaged with Advanced Business Software they were able to reconfigure Dynamics GP to our needs and their staff gave us the training and resources we needed to do a proper implementation. Advanced Business Software has become our consulting and support team and we are extremely pleased with how efficient and prompt they are in handling all of our accounting questions and implementation needs. I would recommend ABS services and support personnel to anybody considering purchasing Dynamics GP.

Finance Director, City of Garden City

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